RECOMMENDED
Support tickets
Your ticket is matched to your account; messages, screenshots and the outcome stay in one place.
- Open the workspace
- My tickets → New ticket
- Follow the reply in the same thread
SUPPORT
Support and contact
Open a ticket from your account and keep the whole conversation and outcome in one place.
IF YOU CANNOT SIGN IN
Email us if you can’t get into your account or something looks wrong with a payment.
support@tickrivo.comDo not send your password, verification code or API keys.
What to include
Cover these four points and we can usually solve it in the first reply.
Environment
Screen, market and timeframe; browser and device.
What you did
How you set up the session, where it stopped and which control you used.
What you expected
Tell us what you expected and what you saw instead.
Evidence
Error text or code; a PNG screenshot with personal data hidden.
Do not send passwords, verification codes, API keys or identity documents.
Go straight to the right page
- Plan, invoice and payment
Plan scope, period and payment status.
- Refund terms
Refund window and process.
- Common questions
Account, data and chart questions.
- How it works
Session setup and the replay flow.